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Our Services
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| Local Agency Services |
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Once we receive an agency appointment, our operators will send daily reports regarding fresh movements of vessels and updated port information with estimated berthing, discharging/loading and sailing schedules. Before the actual port declaration, our operators will provide port information, store yard conditions, weather forecasts, and all related information relevant to the vessel and region on a daily basis. From the port declaration until vessel departure, the daily reports provided by our operators are all based on the most current information regarding the vessel. Our operators also provide professional advice to ensure maximum savings and minimal time in port for our clients. Additionally, our Disbursement Department provides a disbursement report after the vessel's departure based on its movements in port from the moment the vessel arrives to the moment it sails. The disbursement report is referred to as “D/A Tracking,” which was developed to allow our clients to monitor and avoid all questionable charges.
The vessel information provided by clients and regional information collected by our people allow our Operation Department to select the ports that are most suitable to our clients' interests and concerns. Port information combined with comparisons of former operations will also be provided to help clients to make suitable decisions regarding port selections.
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Before Vessel Arrival
Since varying port conditions in South-China, North-China and Mid-China and around the world can significantly impact our clients' financial success, our service begins by selecting the ports that can best serve our clients' interests. Based on vessel information provided by the client and regional information collected by our staff, our Operation Department will evaluate port options with consideration of past experience to decide on the most suitable fit for our clients needs.
-- Provide detailed and professional analysis of port information, including draft limitations, berth length, tide, berth draft, present store yard capacity, estimated vessel lineup, and weather forecasts.
-- Procure accurate port disbursement estimates.
-- Sign QDA with port authorities as per client request.
-- Provide port Captain Services per client request to ensure quick and smooth operation in port.
In-port
Once we receive an agency appointment, our staff will send daily reports regarding a vessel's most recent movements and continuously provide up-to-date port information with estimated berthing, discharging/loading and sailing schedules. Before the actual port declaration, our staff will provide port information, store yard conditions, weather forecasts, and all related information relevant to the vessel and region on a daily basis. From port declaration until vessel departure, we provide daily reports with the most current information regarding the vessel. We also provide our clients with professional advice to ensure maximum profit and minimal time in the port. Our Disbursement Department provides a thorough disbursement report based on the vessel's movements in port. The disbursement report is referred to as “D/A Tracking,” which we have developed to help our clients to monitor and avoid unnecessary charges.
-- Arrange entry and sailing (free pratique/tug/pilot, etc.)
-- Arrange loading/discharging operations.
-- Arrange owner's matters.
--Provide real-time daily reports including vessel's fresh movements in port, loading/discharging prospects/status and estimated time of completion of loading/discharging, etc. through email / Web.
-- Real-time port disbursement tracking through email / Web.
Vessel Departure
-- Provide sailing report with information on every movement of the vessel in port.
-- Provide D/A summary report.
-- Provide D/A auditing.
-- Finalize settlement.
Our Disbursement Department audits all bills provided by the port. We protect our clients' interests by rejecting any unreasonable charges that are not in accord with the guidelines issued by the Ministry of Communications.
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| General Agency Services |
As an owner's protecting agent, we attend the vessel to represent ship owners' interests and provide the following services:
--Estimate port disbursements
--Report port information and restrictions
--Submit berthing prospects based on vessel ETA
--Attend vessel to supervise cargo loading/discharging, make sure operation doesn't conflict with ship owner's interests
--Supervise local agent's work and ensure to minimize the cost
--Make regular berth visits to ensure all requirements are being followed and the local agent is meeting the owner's requirements
--Arrange cash to Master during a port call
--Provide vessel movement report
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| Owner's Affairs Services
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For our clients' convenience, we also offer Owner's Affair Services to all of our customers. The services include:
--Arranging crew change
--Arranging crew medical treatment
--Arranging cash to Master
--Delivering various ships' spares on board
--Arranging bunker supply
--Arranging underwater cleaning
--Arranging bonded store/provision supply
--Arranging repair parts per owner's request
--Arranging surveys and inspections (cargo/draft/damage/bunker etc.)
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